Auditel Connect Consultancy

How confident are you that every supplier to your organisation is consistently delivering best value?

Time, for the majority of business decision makers is under increasing demand, so welcome to a professional, independent, outsourced cost management solution proven to keep you in control, yet free up your resources for the tasks you have to do.

Connect Consultancy, as part of the Auditel network, have been making life easier, and less expensive for clients across the UK since 2000. A family run business we take pride in the relationships we nurture with our clients, working alongside your existing finance, operational and procurement teams to manage and reduce business costs, processes and admin.

If we can’t find an improvement, we’ll tell you. If we can, we’ll tell you that too!

Watch our Webinar: Carbon Neutral need NOT cost the Earth for your business Connect


Stephen Heathcock

Managing Director

Stephen is Managing Director of Connect Consultancy Ltd. He is a graduate of the University of Portsmouth and has two decades of industry experience as a practicing consultant. His focus is now on running the continually expanding business and providing vision and direction to the team.

Alongside developing the business, Stephen has also provided several functions to Auditel UK including; Energy Trainer, New Affiliate Mentor, Regional Principal and Franchise Advisory Council Member. Stephen was voted Auditel’s UK Consultant of the year by his colleagues.

John Heathcock

Finance Director

John is a graduate in electronic and electrical engineering from Birmingham University. Having spent his entire career before joining Auditel in the energy and water utility sectors gives him in-depth knowledge of the utility industry and particular expertise in energy, water and environmental auditing.

John is a Fellow of the Institution of Engineering and Technology and has a Master of Science degree in Environmental Management.

Paul Copsey

Commercial Director

Paul excels at client management and bringing new opportunities to fruition. With 30 years’ experience in customer service, sales and account management he understands that relationships are key to the continued success for both client and supplier alike.

With a passion for developing strategic partnerships Paul maintains a positive, open minded approach to new opportunity for all.

Alongside forming part of Connect Consultancy’s management team, Paul was a member of the Auditel Franchise Advisory Council in 2009-10 and 2014-15, and is currently chair of Suffolk Chamber of Commerce in Ipswich, co-chair for the Auditel Eastern Group, and a non-executive Director on the Locus MS Board.

Chris Almond

Director of Strategy & Operations

Chris has been with Connect Consultancy since 2007. Chris joined from a Business Customer Service Team Manager role in the I&C energy supply industry with E.ON Energy. He brings a wealth of industry knowledge on the supply side. He is a graduate of Staffordshire University, where he studied Business Management.

Chris is part of the management team and is responsible for the implementation of commercial strategies, operating procedures and key systems allowing for commercial and operational goals of the business to be achieved.

Kerry Read

Director of Accounts & Finance

Kerry has been with Connect Consultancy since 2009. Kerry has over 25 years of accounts experience and over 10 years of industry experience, bringing a knowledgeable, positive and committed approach to her role.

Kerry is part of the management team and is responsible for the financial performance of the company alongside the running of the accounts team, ensuring the accuracy of all supplier data, billing and client-based invoicing is executed effectively.

Gail Clark

Business Development Executive

Gail has a broad range of project management and consultancy experience having worked in both large and small companies across all industry sectors.  Gail is Prince2 Qualified and thrives on developing innovative solutions to business problems and providing strategic operational reviews identifying where more efficient measures can be taken to improve performance and increase revenue.

Gail has forged numerous strategic alliances in spearheading the development of the Auditel Partnership Programme within the Accountancy Sector to add Auditel to their portfolio of services in a business advisory capacity.

Joanne Baggott

Operations Manager 

Jo has been with Connect Consultancy since 2016 and has a strong background in customer service, accounts and account management for large multi-national firms. Jo is responsible for managing and resourcing the tendering team. Ensuring contract negotiation, implementation and supplier and client relationships are at the forefront of the company’s mission. Jo brings a knowledgeable, personal and effective approach to her role and is a valued member of the team.

Kim Gear

Business Development Manager

Kim has been with Connect Consultancy since 2018 and has a strong background with over 20 years’ experience in administration, accounts and customer service. She graduated from the University of Suffolk with an FdA in Leadership and Management. Kim forms part of the Business Development team and is responsible for marketing strategies and campaigns, development of the client base and working alongside Paul to enhance the growth of the business. Kim brings a diligent, efficient and positive approach to her role within the company.

Emma Allen

Billing Coordinator

Emma is a key part of the Account’s team and has been with Connect Consultancy since 2002. Emma has over a decade of experience of working within the accounts team at Connect Consultancy and a significant amount of industry experience. Emma’s knowledgeable and enthusiastic approach to work is invaluable to the business.

Deb Spicer

Client Account Coordinator

A welcome addition to the Connect Consultancy team in 2021, Deb has a strong background in analysis and compliance gained in a number of challenging roles. Most recently a Counter Avoidance Compliance Officer with HMRC, a post she held for 17 years. Deb handles all aspects of account management and analysis with an efficient, personable, and engaging manner.

Lianne Eagle

Senior Client Account Manager

Lianne joined Connect Consultancy at the beginning of 2022 to assist with the growing demand of the business. Lianne is a valued member of the Client Account Coordination team. Lianne brings a wealth of knowledge in Business management, customer service and finance having been with her previous company for more than 12 years. Lianne’s diligent and organised approach to work is invaluable to the company.

Joanne Bates 

Client Account Manager

Joanne joined Connect Consultancy at the beginning of 2023 as a valued addition to the Client Account Coordination team. With a strong background and over 20 years’ experience in Customer Service, Facilities Management and Administration roles Joanne brings a proactive and positive approach to her work.

Once engaged we keep the process simple, informative and stress free for our clients. Understanding our client’s needs, identifying their priorities, agreeing timescales, and ensuring most appropriate solutions are identified, implemented and managed is our mission.

The relationship we build between us, our client and suppliers will continue to develop, ensuring effective communication and achieving client objectives for the future.

Connect Consultancy Ltd was formed in 2000 by father and son team, John & Stephen Heathcock.

John, a chartered electrical engineer, purchased an Auditel franchise having spent the previous 30 years in various engineering, sales and managerial positions with utilities and suppliers to the utility sector. John is currently Financial Director.

Stephen graduated from the University of Portsmouth with an Honours degree in Geography & Economics and joined the business in the summer of 2000. He now has over two decades experience as an Auditel consultant and is currently Managing Director. 

The vision for the business from the outset was very much focused on growing a larger than typical practice. This has been achieved through careful planning, recruitment, investment in our own bespoke systems and by working closely with other Auditel businesses on both incoming and outgoing projects. John & Stephen have also both been trainers and mentors for the wider Auditel network, providing support to fellow consultants across the country over a number of years. 

Connect Consultancy is proud to be an award winning consultancy. Achievements include; Award for Excellence 2007, Outstanding Achiever Award, Consultants Consultant 2013 (Stephen Heathcock) and Highest Earning Franchise 2019, and most recently Highest Consulting Practice Income Winners 2022. Connect Consultancy has established itself as a leading consultancy within the Auditel network.

Over two decades since the business was first started, Connect Consultancy now manage a national client base of over 150 businesses and charities with a team of nine consultants based at the Ipswich office.


Delivering Carbon Solutions to REDUCE your EMISSIONS and COSTS

In the current challenging economic climate, organisations are battling with the desire to drive growth and profitability, whilst investing in low carbon emitting technologies to reduce their carbon footprint and speed up their journey to achieving Net Zero.


We help our clients on their journey towards Net Zero by simplifying the process. We begin with a couple of easy steps, which could lead you to be verified as Carbon Neutral within 12 months, to an internationally recognised standard.

Using our procurement expertise, we make sure any actions taken to improve your environmental credentials have a strong and potentially self-funding business case, because we truly believe that being Carbon Neutral doesn’t need to cost the Earth.


With the UK Government’s commitment to a low carbon world, the drive to carbon neutrality and achieving net zero is dominating organisations’ future decision making. However, many organisations believe the changes that they will have to make to achieve net zero will be time-consuming, costly and with all the conflicting information, a little daunting. This is far from the truth, as there are many incentives to help businesses become greener and leaner without costing the earth.

Using Auditel’s simple 4 step process (shown below), we can help your organisation demystify and provide clarity to this complex subject of achieving net zero. We deliver expert guidance and resources so you can achieve a BSI recognised specification for carbon neutrality as soon as possible, while you progress on the longer-term net zero journey.

Auditel’s 4 Step Process to BSI PAS 2060 Verification 

Measure, Reduce, Offset, Verify  

How can we help you?

If you want to know about becoming Carbon Neutral to PAS 2060 | CLICK ME

If you want a carbon footprint report for your business | CLICK ME

Want to know how to use procurement to fund your Carbon journey | CLICK ME

If you want to buy a BSI PAS 2060 Specification | CLICK ME

Savings / Testimonials / clients

Across the UK the Auditel network assists over 2,000 clients of all sectors. We don’t claim to specialise in certain industries as each client is unique and we find that the client relationship is key, more than their given sector.

From national charities and household names, to independent retailers and education providers our experience gathered over the last 21 years means we’ve encountered and resolved most supplier issues for our clients.

Each project for each client is unique, and no organisation should promise savings in resources or finance until a full review has been conducted, however as examples here are some savings achieved for our clients;

Chartered Accountants
Electricity: 25%
Telecoms: 36%
Stationery: 30%
Insurance: 14%
Waste: 9%

Kitchen Manufacturers
Electricity: 33%
Gas: 19%
Fixed Line: 32%
Mobile: 51%

Card Payments: 24%
Water Rates: 29%
Hygiene Services: 39%
Waste & Recycling: 55%
Postage & DX: 23%

Private School
Electricity: £65,000
Gas: £19,000
Water: £4,000
VAT Refund – Electricity: £32,000
VAT Refund – Gas: £3,000
Climate Change Levy Refund: £26,000

It is of course about more than savings, this Commercial Truck Dealer and Vehicle Rental client also cited the following benefits;

  • Liaison with contractors during expansion
  • Bespoke reporting on larger consuming meters
  • Enhanced management reporting
  • Independent ongoing cost-centre reviews
  • Assistance with meter issues and replacement
  • Support on ESOS compliance, Phase 1 and 2, and SECR compliance

“Since 2018 Auditel have been able to achieve fantastic savings on our energy bills, and even got the original savings back-dated! We also engaged Auditel to research different merchant payment gateways for us and they came up trumps once again. They provide a professional and speedy service with a dedicated account manager, so we’ve felt supported through the entire process.
We would highly recommend their services if you want to save money for your business, with minimum hassle.”

Bishop & MillerOperations Manager

As members of Suffolk Chamber, we became aware of the assistance Auditel could provide in independently assessing and managing our utility costs. Paul and his team are now delivering regular reports detailing our consumption at each location and savings are presently running at 25%. We are now discussing further projects and I’d recommend having a chat with Paul, not least as he’s helping us recoup more than our Chamber membership fee.

Jackson Civil EngineeringServices Manager

The process for reviewing our costs was painless and efficient, and we were very impressed by Auditel’s knowledge of the options available to us in all of the areas that they reviewed. The savings that will result from their suggested actions are significant and could not otherwise have been achieved without many hours of research by ourselves. In addition Auditel have access to special pricing tariffs which are not available to independent businesses. We have no hesitation in recommending the service to our clients so that they can enjoy the same cost saving benefits.

Plus AccountingPartner

I would like to take this opportunity to thank you for the great working relationship that we have had. You and your team’s expertise and guidance has been much appreciated. I wish you personally all the best for the future. I have kept your contact details as I may need you in my next life!

Premier Travel GroupFinance Director

We first engaged Connect Consultancy in 2010 to analyse and manage the electricity and gas supplies across the group, with savings of up to 21% and 25% respectively, and valuable resource benefits. We have found Paul Copsey at Connect Consultancy very easy to deal with. They were a local and recommended company who have filled a gap where we lacked the time and resource to monitor our energy expenditure. Through their analysis they identified such anomalies as a faulty meter at one of our branch offices and have taken away the hassle of dealing direct with the energy suppliers.

Ryans' Insurance GroupFinance Manager

We have been very pleased with the professional and diligent approach that Gail Clark and her team at Auditel have adopted to reviewing a significant proportion of our operating costs. We have been delighted to secure savings across the spectrum of our services.

UK Fashion & Textiles AssociationCEO

“We are a multi office busy law firm and have relied on Auditel for the past 9 years to give us peace of mind in knowing that a renewal deadline will never be missed and we will benefit from the most competitive pricing. The nightmare of rising energy costs over the past 12 months could have been so much worse without the help from Auditel!”

Adams Harrison Solicitors

Auditel has expertise in many different areas of expenditure which we have broken down into these cost groups. This means that we can advise you on new innovative products, services, policies and processes that can eradicate profit leaks and deliver a significant competitive advantage.

We also deliver some categories overseas for multi-nationals with a UK-presence.

Banking & Finance
Credit Insurance

Foreign Exchange
Invoice Finance
Merchant Cards
Taxation & Allowances

Business Supplies & Services
Archive, Storage & Shredding

Health Care & Medical Supplies
Janitorial Services & Supplies
Office Furnishings
Office Supplies & Stationery
Workwear & PPE

Catering Consumables

Contract Catering
Kitchen Equipment
Vending Machines

Communications & Technology
Artificial Intelligence
Business Continuity
Data Networking Infrastructure
Equipment & Maintenance
Fixed Line Communications
Hardware Procurement
ICT Services
Managed Services
Mobile Devices
Software Procurement
Unified Communications

Data Protection
General Waste
Hazardous & Clinical Waste Management
Health & Safety
Human Resources

Logistics, Transport & Travel
Fleet Management
Forklift Trucks
Materials Handling Equipment
Vehicular Communications
Vehicle Leasing & Sourcing
Vehicle Tracking

Premises & Property
Business Rates
Contract Cleaning
Engineering & Electrical Consumables
Facilities Management
Fire Systems & Equipment
Grounds Maintenance
Maintenance & Repair
Pest Control
Property Management
Security Systems & Equipment

Print & Postage
Business Machines
Digital Marketing
Hybrid Mail
Mailing Solutions
Managed Print Solutions
Marketing Print
Operational Print & Postage

Utilities & Environmental
Energy Efficiency
Renewable Energy
Waste & Environmental Services
Waste Water & Sewerage


Since 1994 the Auditel network across the UK has invested significant effort into nurturing and developing successful relationships with reputable suppliers. Our independence ensures we remain agile enough to engage with those new to a sector, should we believe it to be in our clients’ interests, and equally to no longer engage if that becomes appropriate.

We maintain a significant national supplier database, capable of serving the requirements of the most demanding of UK wide organisations. In addition we recognise the often cultural and environmental value of regional and local suppliers and work hard to cultivate effective relationships in all cost area sectors.

With our help, our clients are introduced to suppliers with competitively priced products and services, fair & reasonable terms, reliable billing provision and proven customer service. Equally the suppliers we engage with are introduced to client opportunities they would not usually be aware of or able to tender for, and with little expense from a sales and marketing perspective.

Many suppliers attend the annual Auditel UK Supplier Exhibition – a great way to further develop working relationships and demonstrate evolving products and services to the Auditel network.


Energy Live News TELCA 2023 awards – Consultant of the Year 2023 – SME

It was a huge surprise and honour for us, Connect Consultancy Ltd t/a Auditel, to be awarded “Consultant of the Year 2023 – SME Sponsored by Ecotricity, and like all the award categories, there was incredible competition from some serious TPI’s from across the UK and we’re still in shock to be honest. Fantastic to get some recognition for ALL our amazing team, not just Stephen Heathcock, Kim Gear and Paul Copsey who were present.  Finally a massive thank you to our clients, and our partners, as we simply wouldn’t have a business without you. Amazing, here’s to an exciting 2024!

Highest Consulting Practice Income Winners 2023

It was a pleasure to again present Connect Consultancy the highest consulting practice income award at the 2023 Auditel UK National Conference. Pictured right you can see the great team of Paul Copsey, Kim Gear, Joanne Baggott, Kerry Read, and Stephen Heathcock accepting the award from Joline Thomas from Focus Group.

Highest Consulting Practice Income Winners 2022

Connect Consultancy were once again honoured to receive the highest consulting practice income award at the Auditel UK National Conference. Pictured right you can see Paul Copsey and Stephen Heathcock accepting the award from Joline Thomas from Focus Group. Thanks to all who work with us in the Auditel network, our partners & suppliers, and our clients.

Highest Team Income Award Winners 2019

We were honoured to receive the Highest Team Income award at the 2019 Auditel UK National Conference, here’s Paul Copsey accepting the award on behalf of our team. Thanks to all who work with us in the Auditel network, our partners & suppliers, and our clients without which our business wouldn’t exist.

10th June 2024 in Carbon Client, Carbon Neutral, Net Zero

Genuine Dining’s commitment to achieving Net Zero with their Carbon Management Partner, Auditel

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Donington Park Farmhouse begin their journey to Net Zero with environment is at its heart

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Wedlake Bell on its journey to Net Zero with Carbon Partner, Auditel

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Provide align with the NHS target to achieve Net Zero by 2045 with Carbon Partner Auditel

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Wrekin Products deliver class-leading product solutions with impressive Net Zero vision

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Our office is based in woodland overlooking the Suffolk countryside on the small high tech business innovation park of Brightwell Barns. With an onsite Café offering a glorious view, it’s the perfect location for us – feel free to contact us to visit for an informal chat over a fresh coffee.

Connect Consultancy Ltd T/A Auditel
Unit 23, Brightwell Barns, Ipswich Road, Brightwell, Ipswich, Suffolk, IP10 0BJ

01394 334000

Connect Consultancy Ltd Registered Office: Friday Lane Cottage, Church Lane, Hitcham, Ipswich, Suffolk, IP7 7NN
Registered in England & Wales No. 4584367

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