COVID-19 Update from Connect Consultancy

Very much business as usual

At Connect Consultancy we have an experienced team of Business Specialists and Project Managers who can:

  • Identify, plan and implement strategic projects and business solutions to help organisations be more productive and increase business efficiency and;
  • provide strategic reviews on ways to lower operational costs and increase revenue by having access to buying power and exclusive pricing relationships with some of the largest global suppliers of business products and services.

We can provide independent and impartial advice and an unrivalled network of market knowledge, skills and expertise to organisations large and small across all industry sectors.

Highest Team Income Award Winners 2019

We were honoured to receive the Highest Team Income award at the 2019 Auditel UK National Conference, here’s Paul Copsey accepting the award on behalf of our team. Thanks to all who work with us in the Auditel network, our partners & suppliers, and our clients without which our business wouldn’t exist.

“Unlike my previous experiences with cost management companies, Auditel provides the personal touch. They’re very easy to work with and responsive to our needs – always willing to meet and talk things over.”

Framlingham CollegeNick Chaplin, Finance Director
01394 334000

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The Team

Stephen Heathcock – Managing Director

Stephen is Managing Director of Connect Consultancy Ltd. He is a graduate of the University of Portsmouth and has nearly two decades of industry experience as a practicing consultant. His focus is now on running the continually expanding business and providing vision and direction to the team.  

Alongside developing the business, Stephen has also provided several functions to Auditel UK including; Energy Trainer, New Affiliate Mentor, Regional Principal and Franchise Advisory Council Member. Stephen was voted Auditel’s UK Consultant of the year by his colleagues in 2013.

John Heathcock – Finance Director

John Heathcock, a graduate in electronic and electrical engineering from Birmingham University, spent his entire career before joining Auditel in the energy and water utility sectors. This gives him in-depth knowledge of the utility industry and particular expertise in energy, water and environmental auditing.

John is a Fellow of the Institution of Engineering and Technology and has a Master of Science degree in Environmental Management.

Paul Copsey – Head of Client Services

Paul excels at client management and bringing new opportunities to fruition. With 30 years’ experience in customer service, sales and account management he understands that relationships are key to the continued success for both client and supplier alike.

With a passion for developing strategic partnerships Paul maintains a positive, open minded approach to new opportunity for all.

A member of the Auditel Franchise Advisory Council in 2009-10 and 2014-15, Paul is currently Chair of Suffolk Chamber of Commerce in Greater Ipswich, and co-chairs the Auditel Eastern Group.

Chris Almond – Operations Manager

Chris has been with Connect Consultancy since 2007. Chris joined us from a Business Customer Service Team Manager role in the I&C energy supply industry with E.ON Energy. He brings a wealth of industry knowledge on the supply side. He is a graduate of Staffordshire University, where he studied Business Management. 

Chris is responsible for managing the delivery team, overseeing the management of all contract renewals and overseeing development and maintenance of our proprietary management software.

Kerry Read – Head of Accounts

Kerry joined Connect Consultancy on a part time basis in 2009. With a wealth of experience operating in our accounts department, she now operates a full-time role as our head of accounts.  Kerry is responsible for running our accounts team and ensuring the accuracy of all supplier data and billing. Kerry is also responsible for all client-based invoicing.

Kerry has over 25 years of accounts experience and over 10 years of industry experience.

Mandy Appleby – Senior Business Analyst

Mandy has over 7 years’ experience as a business analyst and account support executive for Connect Consultancy. She has a background in management within a tier one Automotive Industry supplier and as an Operations Manager for an overseas engineering company. 

Mandy provides a professional, efficient and effective approach to account management and is our most senior account manager. Mandy specialises in large multi-site energy accounts.

See the Testimonials from her clients below that endorse her expertise and professionalism.

Joanne Baggott – Business Analyst

Jo has a background in customer service, accounts and account management for large multi-national firms. Jo is a key business analyst on the contract negotiation team and has been with Connect Consultancy since 2016. 

Jo brings a knowledgeable and effective approach to contract negotiation and implementation.

Gail Clark – Business Development Executive

Gail has a broad range of project management and consultancy experience having worked in both large and small companies across all industry sectors.  Gail is Prince2 Qualified and thrives on developing innovative solutions to business problems and providing strategic operational reviews identifying where more efficient measures can be taken to improve performance and increase revenue.

Gail has forged numerous strategic alliances in spearheading the development of the Auditel Partnership Programme within the Accountancy Sector to add Auditel to their portfolio of services in a business advisory capacity.

Emma Allen – Accounts Assistant

Emma is a key part of the accounts team and has been with Connect Consultancy since 2002. She has over a decade of experience of working within the accounts team at Connect Consultancy and a significant amount of industry experience.

Kim Gear – Accounts Assistant

im joined the accounts team at Connect Consultancy in 2018 to assist with the growing demand on the team. Kim has a strong background and over 19 years’ experience in administration and accounts. 

Kim graduated from the University of Suffolk with an FdA in Leadership and Management. Kim brings a diligent and efficient approach to her role within the finance team.

Key Partners

Gillian Gibbon – Business Development

Gillian has 17 years’ experience running a highly successful Auditel franchise, awarded Auditel Business Performer in 2017. She has many multi- site clients in the not for profit sector, delivering increased surplus, competitiveness and growth.


I was very impressed with Auditel Consultant Gail Clark. She was very professional and clearly knowledgeable about our key cost areas. We are now keen to share the benefits of their service with our clients.

Knill James Chartered AccountantsDominic Shephard, Senior Manager
Knill James logo

We wanted to experience Auditel’s service for ourselves, so that we would feel comfortable recommending them to clients. We dealt with Gail Clark who was the epitome of professionalism and used Auditel’s purchasing power to secure savings for us that would not have been possible otherwise. In addition, the ongoing monitoring process to ensure that the deals they had negotiated were implemented in practice meant that we were confident that the calculated savings were actually obtained.

CCI Chartered AccountantsRichard Gibb, Partner

The word that most readily comes to mind to describe Auditel is professional. We are now preparing joint marketing material and data mining to create a list of clients who we feel would benefit from Auditel’s services.

Hilton Sharp & Clarke Chartered AccountantsMark Dennis, Practice Manager

It wasn’t something we would normally have even looked at, but Gail’s presentation was very convincing and we decided to give it a try.” We’re more than happy to refer Auditel’s service to other clients – in fact we already have!

Roffe Swayne Chartered AccountantsJeremy Gardner, Managing Partner

I see the process as a bit of ‘no-brainer’ for clients who are spending reasonable sums on utilities and other business overheads. From start to finish the work undertaken was unobtrusive and the enormous purchasing power of Auditel has produced some impressive results for us. With pressure on squeezing costs for all our clients at present, coupled with Auditel’s equivalent of ‘no win, no fee’, I wouldn’t hesitate to recommend the service. We are here not only to help client’s with their compliance work, but also to help them make more money – this ticks a very large box towards that goal.

Humphrey & Co Chartered AccountantsAnthony Smith, Partner

My Financial Director had a slightly jaundiced view of cost management companies before he encountered Auditel, but he has since been won over completely by the results Auditel have achieved.” Auditel have exceeded our expectations. They have done all the work and saved us a lot of time. The whole process was painless! We will now be launching this service for our clients and using it as a marketing tool to attract prospects.

Advanta Chartered AccountantsMalcolm Toghill, Managing Director
Advanta Logo

The process for reviewing our costs was painless and efficient, and we were very impressed by Auditel’s knowledge of the options available to us in all of the areas that they reviewed. The savings that will result from their suggested actions are significant and could not otherwise have been achieved without many hours of research by ourselves. In addition Auditel have access to special pricing tariffs which are not available to independent businesses. We have no hesitation in recommending the service to our clients so that they can enjoy the same cost saving benefits.

Plus AccountingPaul Feist, Partner

Gail Clark’s attention to detail in all areas of our operation has saved thousands of pounds for the company over the past three years and is continuing to do so today.

Best Western HotelsChris Gilmore, General Manager

I was very impressed at our initial meeting, Auditel immediately understood what I required and offered solutions to everything raised. We have dealt with several “cost-saving” organisations in the past and have found the experience far from satisfactory, so we were rather cautious to begin with, but the service provided by Auditel has exceeded expectations.

Churchers SolicitorsMandi Miles, Office Manager
Churchers Solicitors

Home Appliance Guard is expanding rapidly and – although we knew that print and mailing costs were growing accordingly – it didn’t make sense to divert management resources away from our core business to look into this project. We also did not know other suitable and trustworthy suppliers. Auditel did – and were able to deliver the project with minimal involvement from us. We are very pleased with the result and reassured to find Gail as committed and diligent as expected. We look forward to using them to reduce our costs in a number of other areas and can recommend them to any other SME who wants to become more profitable.

Home Appliance GuardEmma Bailey, Finance Manager
Home Appliance Guard logo

We have been very pleased with the professional and diligent approach that Gail Clark and her team at Auditel have adopted to reviewing a significant proportion of our operating costs. We have been delighted to secure savings across the spectrum of our services.

UK Fashion & Textiles AssociationJohn Miln, CEO

As members of Suffolk Chamber, we became aware of the assistance Auditel could provide in independently assessing and managing our utility costs. Paul and his team are now delivering regular reports detailing our consumption at each location and savings are presently running at 25%. We are now discussing further projects and I’d recommend having a chat with Paul, not least as he’s helping us recoup more than our Chamber membership fee.

Jackson Civil EngineeringAndy Lusher, Services Manager

I would like to take this opportunity to thank you for the great working relationship that we have had. You and your team’s expertise and guidance has been much appreciated. I wish you personally all the best for the future. I have kept your contact details as I may need you in my next life!

Premier Travel GroupRachael Willis, Finance Director

The Trustees asked me to write to you to express their thanks for the help you gave us. We have to run the Fort on a limited budget and any saving on expenditure is of great assistance. I would like to add my personal thanks as you made it so easy for me.

Landguard Fort TustBryan Blythe, Director

We first engaged Connect Consultancy in 2010 to analyse and manage the electricity and gas supplies across the group, with savings of
up to 21% and 25% respectively, and valuable resource benefits. We have found Paul Copsey at Connect Consultancy very easy to deal with. They were a local and recommended company who have filled a gap where we lacked the time and resource to monitor our energy expenditure. Through their analysis they identified such anomalies as a faulty meter at one of our branch offices and have taken away the hassle of dealing direct with the energy suppliers.

Ryans' Insurance GroupAntony Powell, Finance Manager
Connect Consultancy Ltd

T/A Auditel
Unit 23, Brightwell Barns, Ipswich Road, Brightwell, Ipswich, Suffolk, IP10 0BJ

Registered in England and Wales No. 04584367
Registered Office: Friday Lane Cottage, Church Lane, Hitcham, Ipswich, IP7 7NN