Our Clients: YMCA


Please note: The YMCA are current clients, however the Head of Retail has now changed.

YMCAThe YMCA Movement in England is one of the largest youth development organisations in the world.

Founded in central London in 1844, the YMCA now has 148 autonomous associations throughout the UK, a presence in over 120 countries and a worldwide membership of 30 million.

Case Study:

YMCA Download a PDF copy of the case study.


From left to right : Gill Gibbon, Auditel consultant; Paul Sargison, Head of Retail for YMCA Shops

Paul Sargison, Head of Retail for YMCA shops, is very aware of the organisation’s duty to spend this money wisely so Auditel’s contingency-fee based cost management programme was very appealing. In 2004, he appointed Auditel consultant Gillian Gibbon to carry out a comprehensive review of the essential services costs being incurred by YMCA shops.

Armed with the challenge to sort out landline phone service levels, regardless of savings, Gill enlisted the help of another Auditel colleague. By pooling their expertise and knowledge of the UK telecoms market, Gill consolidated landline expenditure across all the shops and moved it to a high quality provider with a proven track record for excellent customer service, realising savings of 37% against original expenditure.

“Gill’s management of this project has been excellent. Our structure is not exactly straightforward so to successfully transfer over 80 individual sites for landlines, call charges and electricity is an impressive feat. Not only are our shops and nine of our associations now receiving a much higher level of service from their suppliers but we have made some really significant savings which will bring real benefits to the people we are working with..” – Paul Sargison, Head of YMCA Shops

They then moved their attention to mobile phone and electricity charges. By thoroughly analysing YMCA’s mobile phone bills to understand their call profile, Gill tendered the market for a more appropriate package. Consolidating mobile phones used by YMCA shops and YMCA England onto a new contract saved a further £10,350 or 34%. A similar consolidation and tendering process against renewal prices for electricity resulted in another a 14% saving against the incumbent supplier’s renewal prices; very impressive in a rising energy market.

By joining forces with three more Auditel colleagues and other outsourced experts, Gill’s success on behalf of YMCA shops has been extended to ten of the individual associations. With savings for nine associations already implemented total savings for YMCA now stand at a staggering £135,000 p.a.

Savings Breakdown:

Fixed Telecoms (landlines & Call Charges) £23,7000
Mobile telecoms £10,350
Electricity & Gas £61,202
Waste £2,000
Other Categories £37,750

Total Savings Achieved: £135,012

YMCA Download a PDF copy of the case study.