Our Clients: Tile & Bath Co

Tile & Bath Co

Tile & Bath Co logoTile & Bath Co is Wales’ leading specialist retailer with over 50 years’ experience in the tile and bathroom trade. Their stores boast a large selection of floor and wall tiles, mosaics and decorative tile borders. They also carry a large range of tile adhesives, grout, tools and accessories. They have 12 branches throughout South Wales – located near the M4 and major trunk roads.

Case Study:

Tile & Bath Co Download a PDF copy of the case study.

Introduced through a networking contact, Auditel Cost Management Specialist, Mike Keig, met Steve Dunlop, Managing Director of Tile & Bath Co, in early 2012 to talk about how their energy costs could be improved across their twelve stores and Head Office in South Wales.

Energy costs

Like many retailers, Tile & Bath Co were facing increasing pressure to manage energy contract end dates across their then ten sites. In addition to which, a family member whose role had been to manage utilities contracts had just retired.

Tile & Bath Co

Auditel were engaged initially to investigate ways of lowering energy costs as supplies came out of contract, and to manage their energy supplies across their sites. This led to savings in the first year of £18,000 on electricity and £5,000 on gas, (21%).

What’s it like working with Auditel?

Steve says: ‘The great benefit to us has been the fact that Auditel undertake all the legwork, check supply contracts and deal with any anomalies that arise during the period of supply. They present us with a summary of their findings together with a recommendation for us to accept.’

“They are on hand whatever our issue. And since working with Auditel we have opened three new stores and they have been there to arrange new meter connections, supply agreements and contracts and merchant card terminals.” – Steve Dunlop, Managing Director

Merchant Card Services

Auditel were then tasked with lowering the costs of Tile & Bath Co’s merchant card services. Initially this led to a saving of 5% with the current supplier, but when their terminal contracts ended Auditel were free to conduct a full market tender and achieved further savings of 17% for the client.

Tile & Bath Co retains Auditel’s services

As a result of these successes, Auditel were retained to manage Tile & Bath Co’s Energy, Waste, Water and Merchant cards, at all their sites on a fixed monthly fee. Steve explains: ‘Whereas initially we were on a 50/50 share of savings agreement, we have now retained Auditel on a fixed monthly fee for looking after Energy, Waste, Water and Merchant Card Services, which both enables us to budget better and is more cost-effective for us.”


Further successes

Since then three different water leaks have been identified and rectified, all of which would have been difficult to spot without the detailed reviews Auditel carried out. Waste services have been reviewed twice and a third tender is planned. Despite year on year increases in landfill tax in the industry, Auditel still retain a 34.8% saving against the price Tile & Bath were originally paying prior to Auditel’s engagement.

Download a PDF copy of the case study.