Our Clients: Mildmay Mission Hospital

Mildmay Mission Hospital

Mildmay HospitalAlthough founded back in 1866 to fight the cholera epidemic in London, Mildmay is better known for the work it has been involved in caring for people with HIV for more than 20 years now.

It was the place where Princess Diana famously shook hands with a patient suffering from AIDS at the height of the media frenzy around the disease.

Today the site has 16 beds with plans to move to a new larger development in the next 18 months. They are also heavily involved in HIV care, treatment and education across east Africa.

Case Study:

Mildmay Hospital Download a PDF copy of the case study.

Mildmay Hospital

Left to right:Ruth Dawe, Auditel Consultant; Ross White, Executive Director, Mildmay Mission Hospital; Joe Thomas, Director of Finance, Mildmay Mission Hospital; Laurence Fitch, Auditel Consultant.

Mildmay Mission Hospital, along with most other charitable organisations, has had to tighten its belt in the current economic climate and Auditel’s successful involvement has been very timely.

The Mildmay charity has two distinct areas of operation: fundraising and international aid on the one hand and the UK hospital on the other.

Auditel consultants, Laurence Fitch and Ruth Dawe approached the Mildmay Mission Hospital in March 2010 and since then have impressed an initially sceptical Director of Finance, Joe Thomas, with their professionalism, knowledge and willingness to get on with whatever needs to be done.

“It has been fantastic dealing with them both,” he enthuses. “They just get on with it, make no extra work for us and really know their stuff.”

Auditel have investigated a number of cost management projects since 2010, including indepth analysis of Mildmay’s spend on electricity, gas, janitorial supplies, fixed line telecommunications and stationery.

“Auditel have been very effective in finding us cost savings. They have made everything very easy and been an absolute pleasure to work with.” – Joe Thomas, Mildmay Mission Hospital

By switching Mildmay to a new supplier and negotiating a new contract, Auditel delivered savings of 33.2% (£9,711) on electricity in Year One and will achieve savings of 29.0% (£8,755) in Year Two.

Auditel also moved the gas supply to a new supplier in December 2010, on a 2-year fixed term contract. This change generating further substantial savings of 33.2% p.a. (£7,012).

Savings of 16% on janitorial supplies have also been made. In fact, as well as the savings made, the client has also benefitted from Auditel’s implementation of a structured core list, thus ensuring that they are buying at a better price and buying effectively.

Although Mildmay were mid-way through a long-term fixed telecoms contract, Auditel were able to secure 33% call savings for the first year. Once contractual commitments ended they then negotiated the outright purchase of the telephone system securing first year savings of £4,500 (68%) and subsequent annual savings of £7,000 p.a.

Lines, calls and telephone maintenance were then switched to a new supplier providing savings of 17% on line rental, a massive 40% on call traffic and 65% on telephone system maintenance.

Auditel has also identified potential annual savings of 54.5% on stationery and is planning further initiatives including printed matter, photocopying, print and copy where substantial savings are also expected.

Savings Breakdown:

Year 1 33.2%
Year 2 29%
Gas 33.2%
Janitorial Supplies 16%
Fixed Communications (old supplier)
Year 1 Initial call savings 33%
Purchase of telephone system 68%
Fixed Communications (new supplier)
Line rental 17%
Call traffic 40%
Telephone system maintenance 65%
Stationery 54.5%

Cost area analysis planned for 2012:
Printed Matter, Print and Photocopying

Mildmay Hospital Download a PDF copy of the case study.