Our Clients: Kerseys


Kerseys Solicitors is an innovative and dynamic law firm based in Ipswich and Colchester, and have been established since 1881. They provide a range of legal and professional services to individuals, commercial and business enterprises, charities and not-for-profit organisations. Kerseys offices house around 60 people including 11 partners and are based in Ipswich, Suffolk.

Case Study:

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KerseysLeft to right: John Heathcock, Auditel Consultant; Anthony Wooding, Kerseys Managing Partner and Paul Copsey, Auditel Consultant.

In 2002, Kerseys Solicitors’ former managing partner met Auditel Consultant John Heathcock at a networking event.

Kerseys invited John to review expenditure after hearing how Auditel had successfully managed the essential business costs of a number of other local businesses.

Kerseys had always kept a tight rein on expenditure. However, their increasing workload left little time for ‘non-essential’ duties. Auditel’s involvement freed up their busy employees to concentrate on their core business of providing legal services.

Early success

Firstly, Auditel was engaged to review Kerseys spend on electricity, which was due for renewal. Their faith was rewarded when Auditel’s investigation delivered substantial savings – initially 56%, followed by a further 30% twenty four months later.

Timing of energy contract renewals is important in a volatile market and daily updates on energy under Auditel’s management service played a large part in ensuring that best prices were obtained.

“We are delighted, not just with the savings but also the management of all our utility related issues by Auditel. This releases more of my time, allowing me to concentrate on what I do best.” – Anthony Wooding, Managing Partner, Kerseys

Gas, fixed line and data costs

Following this success, Kerseys invited Auditel to look at their gas, fixed line, and data costs.

Auditel’s initial gas review recommended that Kerseys remain with their incumbent provider, but when John asked colleague Paul Copsey to review again, savings of 22% were identified with an alternative but trusted gas supplier.

Meanwhile Auditel’s report and recommendations to match Kerseys broadband needs realised savings of £3,276 pa and introduced a new supplier that was both cheaper and a better fit for Kerseys.

Auditel also looked into Kerseys fixed line needs and found that they were tied in to a long term contract with the incumbent supplier. Despite this they managed to negotiate an improved tariff. Subsequent tariff reviews delivered further and substantial savings, all with their original provider – the ideal scenario of an established preferred supplier and optimised costs.

In addition to achieving ongoing cost savings, John and Paul also obtained refunds totaling £26,235 for billing errors and overcharging by the fixed line supplier and maintenance provider.

Stationery, DX, Lighting and Water

As a result of these successes and a growing mutual trust between Auditel and Kerseys, more projects have followed.

Stationery: a detailed review of their order history and future needs has led to a change of supplier, an enhanced service and savings of 35%.

DX: Bringing in Auditel colleague Ravi Khakhria to investigate their DX delivery service charges, a reduction in fees of 22% was negotiated. A further review in early 2014 resulted in a further 4% reduction in DX costs.

Lighting: In 2011 Auditel were asked to review Kerseys office lighting. Replacement of the existing fluorescent tubes, lowered annual energy costs by 56% and a further report in 2013 on their remaining lighting led to the installation of LED lamps and impressive savings of 85% after a payback period of less than 12 months.

Water: In 2013 Auditel were asked to provide a report on water usage in the Kerseys office. The key recommendation was to modify existing hardware to lower water costs by 22%.

Without time and dedicated resources, Kerseys would not have been able to manage these results in-house as they are quite simply too busy practicing law. With Auditel managing their essential business costs, Kerseys can concentrate on their core business with the peace of mind that their utilities and other core overheads are in safe hands.

Savings Achieved:

Electricity 31%
Gas 22%
Broadband 43%
Fixed Line 46% plus refunds of £26,235
Stationery 35%
DX 26%
Lighting (2011) 56%
(2013) 85%
Water (Not yet implemented) 22%

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