The Gordon Highlanders Museum is a ‘5-star Visit Scotland’ Tourist Attraction in Aberdeen, committed to preserving and sharing the legacy of the world-famous Gordon Highlanders Regiment. The Gordon Highlanders Museum is an independent, self-financed museum, governed by a charitable trust.
After receiving a letter from Auditel’s Dick Bird, Chief Executive, Bryan Snelling quickly recognised the value that an independent third party could bring to the table. Impressed with Auditel’s ‘no risk’ fee structure, Bryan enlisted Dick’s support on a challenging telecoms project. Auditel secured significant savings and efficiency gains as well as introducing a more responsive and service-orientated supplier.
After a comprehensive review to ascertain the museum’s current position, Dick created a new, bespoke tender which he took out to the open market. At this stage, Auditel consultants use their significant experience to leverage best-fit solutions for their clients. Dick presented his findings to Bryan, enabling him to make an informed decision, with confidence. A new supplier was appointed, and an updated VoIP system installed. Keen to build on the relationship, the new incumbent also reprogrammed the museum’s voicemail and internal comms system and resolved an existing intercom issue, much to Bryan’s delight.
“The project took up very little of my time and was relatively stress free,” explained Bryan. “Dick managed the process from start to finish, presenting best-fit solutions and making recommendations for us to act upon. We’ve saved time and money – we’ve got a brand new, updated system for half the price we were paying, and we’ve had a refund on top!”
During the course of his investigations, Dick identified that the museum was still being charged for an obsolete phone system. After challenging the incumbent and presenting his case, Dick secured a refund of £5k which was received swiftly.
“We just didn’t have the resources to dive into such a complex project,” said Bryan. “Dick’s knowledge of the market, and his intrinsic understanding of not only the problems, but then the systems and solutions available, was very impressive. The project was intended to be a one-off, but I would definitely use Auditel again in the future for their advice and procurement services.”
A key strategy throughout the Auditel process is the readiness for retendering. Dick has ensured that The Gordon Highlanders Museum enjoys a much-strengthened position for future renewals. In addition to overseeing the implementation of the new supplier, Dick conducts regular post-audit reviews to ensure that agreed costs and promised service levels are being met.