The Utilities Intermediaries Association (UIA)

The Utilities Intermediaries Association (UIA) is a Trade Association for Third Party Intermediaries (Tpis) who facilitate energy purchasing contracts, compliance, energy management and ‘green’ schemes between suppliers and consumers. Typically these organisations will be Consultants or Brokers.

The UIA is an independent, not-for-profit company and works with organisations within the energy industry, particularly Suppliers, to improve relationships and understanding & to drive up standards by means of a Code of Practice for TPIs with an INDEPENDENT redress for clients. The UIA has regular contact with ministers, select committee members, Ofgem and sits upon and makes contributions in several Ofgem sub-committees that help formulate energy policy.

Auditel is an approved, accredited member of the UIA, having fulfilled all UIA criteria. Howard Ward, Auditel’s Facilities Services Director, was a founder member of the UIA Council in 2006, when the Association was established in response to growing concern among legitimate third party intermediaries about sharp practices being used by some in the industry.

Many of the major energy suppliers have pledged their support for the UIA. Consumer Focus and Ofgem support the initiative of the Trade Association, the Regulator having made the following statement:

“Ofgem welcomes the UIA initiative as the first step to the self regulation of Third Party Intermediaries in the energy market. We hope that the Code of Practice increases consumer confidence giving customers the assurance that their independent representative is acting with their best interests in mind.”

Using an Auditel consultant to manage your energy requirements ensures that you are provided with a high standard of service, delivered with competence and integrity and in compliance with the UIA code of practice.

All members publicly display the UIA logo, indicating their willingness to adhere to the UIA code of practice and clients can be rest assured by the independent redress scheme in the final analysis.