• Auditel's Consultant Network

Are All Your Office 365 Users Delighted?

06 Jun 2017 | Written by: jenni

Organisations are increasingly migrating to cloud-based applications. The growth in adoption of Office 365, for example, has been rapid with over 100 million active commercial customers world-wide since launch in 2011. However, its performance comes with a set of challenges. Office 365 places heavy demands on the network as it requires increased bandwidth for synchronisation […]

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Testimonial from Bradford Grammar School

04 Feb 2014 | Written by: MrOverheads aka David Powell

To Whom It May Concern We have used Auditel for many years now and still continue to use them. I have always been impressed by their professional and pragmatic approach. They have enabled us to make some significant cost savings in that time most notably in Insurance, Energy and telephone charges. We have recently been […]

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Testimonial from SDL Minorfern (Motor Factor Parts Distributor)

31 Dec 2013 | Written by: MrOverheads aka David Powell

For the original signed letter click here: SDL Minorfern Testimonial To Whom It May Concern On behalf of Minorfern Limited, I would like to pass on my sincere thanks to you and your team for the work that you have carried out to date, I was expecting the audit to take up lots of my […]

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118 118 118 118 118….why does anyone dial them from a smartphone?

11 Nov 2013 | Written by: MrOverheads aka David Powell

The adverts are innovative. They are simple and have now become part of the UK’s psyche and consciousness. Like Doctor Who or Stephen Fry. Unlike those venerable institutions, however, 118 118, if you are actually using it, is costing you a fortune. This blog is prompted (in part) as it has annoyed me for years […]

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How do you get free mobile phone calls?

26 Jun 2013 | Written by: MrOverheads aka David Powell

There have been a few announcements recently that have just served to strengthen the general trend towards ‘free’ (see later for an explanation of ‘free’) mobile communications we’ve all been seeing over the last few years. The likes of ‘whatsapp’ and BlackBerry Messenger (BBM) have taken a huge dent out of the text messaging numbers […]

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Check your bills you never know what you might find

29 Feb 2012 | Written by: MrOverheads aka David Powell

All of us are guilty of not checking our bills thoroughly, take telephone bills for example. Each month they send us pages of itemised phone calls.  When was the last time you checked that the rate charged for each call was correct? I would guess never.  However you may check occasionally once you’ve read the […]

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Barclaycard – Electronic Transaction Fee – 3p

04 Nov 2011 | Written by: MrOverheads aka David Powell

Doing an audit of a clients Merchant Card Fee statements this week, we noticed a new charge that appeared from July this year.  The charge appeared as “Electronic Transaction Fee” at a rate of 3p for every transaction that the retailer accepted on credit or debit card. On calling Barclaycard to determine what this new […]

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BT Unlimited Calls, Landline & Broadband for only £1.35 per day

13 Jul 2011 | Written by: MrOverheads aka David Powell

BT’s latest offer came through our door this morning (though it’s been around for a while now). It looks like a great offer giving your business Unlimited Calls, Broadband and the Line Rental included for just £1.35 per day. However if you read the small print and know what the BT terminology means the offer […]

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New OFCOM rules for Business

26 May 2011 | Written by: MrOverheads aka David Powell

OFCOM (The Telecoms industry regulator) has announced some changes that affect business customers: 1)     Shorter Contracts – The maximum contract length for new contracts is now 24 months and a potential customer MUST be offered a 12 month option.  The aim is to promote competition and ease of switching.  However it doesn’t appear to state […]

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Landline and Broadband Early Termination fees cut

22 Jun 2010 | Written by: Adrian Burton

Ofcom has finally acted to prevent unfair penalty charges being placed on customers leaving telecoms contracts covering broadband and landlines early. Many telecoms suppliers historically locked customers into longer term contracts and then had punitive cancellation charges to ensure they remained for the duration. In a world where telecoms are constantly changing and prices falling this […]

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