Our Clients: Park Lane Centre

Park Lane Centre

Park Lane CentrePark Lane Centre is a large public building in the heart of Woodside, operated by a not for profit organisation which is also a registered charity.

Opening in October 2006, the building currently houses Woody’s Warren Café and Playbarn, Smile Works NHS Dental Practice, Wooden Tops Day Nursery, Woodside and Pharmacy. In addition The community Learning Team, WEA, A Better Tomorrow, Bethphage and Severn Teaching Alliance all have offices within the Centre. Telford Food Bank also use the Centre as a donation, referral and collection point.

The Centre has a range of rooms available for hire including meeting and conference rooms, a dedicated IT suite and offers open access public computers, full reception services including photocopy and fax and messaging. A variety of regular groups and classes take place at the Centre and a number of community events run throughout the year.

Park Lane Centre Download a PDF copy of the case study.

Charities in the UK are suffering from cuts to their services. These are particularly hard-hitting in less affluent areas where every penny counts and community services are vital to the lives of local residents.

Park Lane Centre, is a community building and registered charity in Telford. Its core purpose is the improvement of health, education and lifelstyle of the local community, which has a high level of deprivation. Centre Manager, Jacqui Idiens says, ‘We’ve been open for coming up to ten years now and along with various other local businesses we’ve been badly affected by cuts to local services.’

Park Lane CentreJacqui Idiens, Manager of Park Lane Centre with Auditel Consultants Neil Crook (l) and Adrian Burton (r)

Why Auditel?

Auditel cost management specialist, Adrian Burton, was introduced to Jacqui by a Local Council Business Advice Department. Jacqui remembers, ‘They said Auditel might be able to help us with our utilities. ‘When I met with Adrian, he had a look at what we’d been paying and thought we had been overcharged, he then set to work on our behalf to recover money on our water bills. Within a matter of weeks he had recovered a significant amount of money from our water supplier going back over many years.’

“Adrian and Neil have been very helpful from the first time we met them. They came to our Directors’ Meeting to meet the Trustees, and to explain exactly what Auditel could do for the Centre. Auditel has made a massive difference.” – Jacqui Idiens, Centre Manager


With the Trustees’ permission, Adrian set to work with Auditel colleague, Neil Crook and discovered that the Centre had been overpaying on their gas and electricity supplies for the last four years.

In total Auditel were able to recover credits and money for the Centre worth over £50,00 and ongoing annual savings are expected to be between £9,000 and £10,000.The electricity and gas rebates amounted to £26,423 and the water rebates were £23,629.

Auditel makes ‘a massive difference’

With this money, the Centre has been able to update their IT suite, which is used by Job Junction for adult educational courses and by the Youth Centre as well as their own office computers and four public use work stations.
The effect these rebates have had on the Centre has been immediate and profound. Jacqui says, ‘It really has made a massive difference. It has meant we’ve been able to update our computers, which were ten years old and out of date, the CCTV and the server. It’s just meant that all the stuff we wondered how we were going to pay for, we’ve been able to look at. It has been really important.’

Some of the money will be spent on updating their CCTV which will allow the Centre to cooperate better with the Police and help to increase safety and, by updating the server, they will also improve their IT security.

Future Plans

These changes will benefit all the businesses in the Centre and a delighted Jacqui says she hopes to work with Auditel again in the future. ‘This project is now complete. However, when our utilities are out of contract, we will definitely be going back to Adrian.’

Download a PDF copy of the case study.