Our Clients: Dart Distribution

Dart Distribution

Dart Distribution Dart Distribution is a specialist haulage firm, shipping containers between clients and the main UK container ports. They have four sites and over forty container trucks, with their head office located near the docks at Felixstowe.

Case Study:

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Dart Distribution

Left to right:Andy packer, Managing Director, Dart Distribution and John Heathcock, Auditel Consultant

Operating in a mature and highly competitive market it is particularly important for Dart to manage and control their overheads in order to maintain competitive advantage.

After being introduced to Auditel, however, Managing Director Andy Packer realised that the company could be missing out on some significant cost saving opportunities. Auditel consultant John Heathcock was, therefore, engaged to thoroughly review Dart’s energy and communications overheads.

As well as a number of savings on Dart’s mobile and landline voice traffic spends, Auditel identified a number of BT discount schemes which should have been applied to Dart’s account. By implementing these correctly, both ongoing savings and a significant one-off rebate from BT were achieved. Other errors were found on mobile phone bills and further rebates were negotiated against these.

“We have worked with Auditel for over 2 years now and have already enjoyed savings of over £25,000. John has been great to work with and the support they’ve given us at every stage of the project has been first class. They continue to manage our communications and energy costs and find additional savings for us.” – Andy Packer, Managing Director, Dart Distribution

Before investigating any cost saving opportunities on the data traffic spend, Auditel established that the bulk of data traffic was generated by a real-time consignment management system used to track orders and deliveries. The server for this is based in the Felixstowe head office and data is synchronised between the server and the three remote offices. Auditel’s experience meant they quickly identified an opportunity to cut costs by replacing the existing dial-up system with an ADSL solution. As a result, all dial-up costs have been eliminated and further savings can be made by ceasing redundant phone lines. In addition, each office now has broadband internet access helping to improve the efficiency of Dart’s customer-handling processes.”

Savings Achieved:

Fixed wire voice traffic – 31% Saving
Mobile phone voice traffic – 32% Saving
Data Traffic – 92% Saving on dial-up charges
Electricity – 45% Saving

Download a PDF copy of the case study.