Our Clients: Anglia Factors

Anglia Factors

Anglia FactorsThroughout its nearly 40 successful years in business, Anglia Factors has always moved with the times to offer the latest and best in custom-built kitchens, bedrooms and bathrooms. It regularly introduces new ranges to the attractive displays in its extensive showroom in Martlesham, Suffolk.

Case Study:

Anglia Factors Download a PDF copy of the case study.

Anglia FactorsL to R: Paul Copsey, Auditel Cost Management Consultant and Dan Barr, Managing Director of Anglia Factors

In 2002, Managing Director Dan Barr, was painfully aware that he probably wasn’t getting the best possible deals on utilities and telecoms for Anglia Factors, but was simply too busy to investigate them properly himself.

However, he was keen to find an independent cost management company that could do the work for him and following a referral from a local marketing contact, he engaged Auditel.

He was particularly keen to make sure that, in the highly competitive kitchen market, his profits weren’t being eroded unnecessarily by tariffs and services that were a poor match for Anglia Factors operational needs.

Business premises

Anglia Factors had two separate business premises. The main site was their showroom, office and production location. The other, smaller, site was for further production and storage of materials (and was closed in 2013 when the main site was extended).

“We were introduced to Paul Copsey and John Heathcock from Auditel by a mutual business friend, and are we glad she did! Since then they’ve simply managed my energy and telecoms without a hitch, letting me get on with building my business whilst still being in control of who supplies us, and on what terms. Since 2002 they’ve saved us tens of thousands of pounds, but as a hectic MD it’s the time I’ve had released back to me that I notice the most. If you run a business I’d definitely suggest having a conversation with them!” – Dan Barr, Managing Director, Anglia Factors


Using their in-depth knowledge of the supplier market, Auditel were able to make significant savings on both gas and electricity, the latter being on non-half-hourly meters at both premises. Since then they have continued to provide ongoing management, regular tendering and invoice verification to ensure competitive and appropriate contracts remain in place.

Dan is delighted with the savings delivered by Auditel of 32.7% and 18.64% per annum on electricity and gas respectively.

Fixed line

In 2002, despite having a combination of BT and a carrier offering a reduction on call traffic, Auditel were able, after analysing the call profile, to negotiate an improved tariff from the same supplier resulting in an 8.5% saving. Subsequent reviews in 2006 and again in 2007 resulted in further reductions on overall costs.

In 2011 the current calling profile which had evolved over the years to include many more fixed charge calls to Anglia Factors customers’ mobiles, was analysed once more. As a result a new supplier was installed resulting in a saving of 37.5%.

Reviews of the latest call spend profile and options in 2014 have led to a further reduction of 25.5%, on top of the savings already in place.

In 2013, when the smaller of the two premises was closed down, Auditel arranged the seamless transfer of the telephone number to the main showroom.


In 2005, following detailed analysis, Auditel moved Anglia Factors to a new contract saving 40% and in 2007 identified similar savings with another new contract. In 2009 a further review recommended transferring the account to a different provider, via a trusted dealer, on a 24 month term which resulted in 62% savings and specific improved handsets for all users.

Dan has been so pleased with the level of service from this dealer that he continues to use them to this day.


Since 2002, Auditel have continued to work with Anglia Factors, consistently lowering the cost of doing business and providing Dan with the peace of mind that their costs are being expertly managed.

Savings Breakdown:

Electricity 32.73% pa
Gas 18.64% pa
Fixed line 32.44% pa
Mobile 51% pa

Anglia Factors Download a PDF copy of the case study.